Questions we hear most

By the size of the home, the kind of clean, the condition it is in and any extras such as the oven, fridge or windows. You get the number in writing before we book, and it is the number on the invoice unless the home turns out to be different from what you told us.

As soon as you have a contract. We plan from the closing date and look for the last day the home is empty before the buyer's final walkthrough. Closings at the end of the month fill first.

No. Most visits run on a lockbox or a door code. Our lockbox protocol says who sees the code, when we text you and what we photograph when we lock up.

Your sales contract sets the condition the home must be in at closing, and we can't read it for you. We clean to our written checklist and photograph the result. If the contract says "broom-clean" or "professionally cleaned", ask your agent which, then tell us.

We carry general liability insurance. A certificate of insurance, with the limits, goes to you or your agent on request.

Text us a photo within one business day. For a missed item, we return within two business days and redo it at no charge. For damage, the arrival photos show what was there before, and we repair or replace what we broke. The terms are on the Policies page.

We bring our own vacuums, mops, cloths and products. Fragrance-free products are available on request; tell us when you book.

Tell us and we move with it. There is no rescheduling charge if you tell us at least one business day before the visit. If the crew can't get in, the Policies page says what happens.

Whoever books. The agent can book and have us invoice the seller, or the seller can book directly. Payment is due when the photo report is sent, by card or bank transfer.

Edwin Rangel, who books the schedule, and two of our crew leads do. Every page here has a Spanish twin, and you can text or WhatsApp us in Spanish.